UX testing

July 2016

13 ways to conduct UX testing – and why it’s so important

By | July 26th, 2016|Categories: Software development, User Experience, User Experience testing, User testing|Tags: , |

I recently came across a story about an approach to UX testing being used by Wells Fargo which highlights the importance of experimenting with different ways to conduct UX testing. At one of its downtown San Francisco branches, Wells Fargo has set up an area called ‘Digital Express’.  This section of the branch provides customers with a series [...]

How user testing can go wrong: two case studies

By | July 15th, 2016|Categories: Software development, User testing, Websites|Tags: , , |

These days we're all under pressure to produce new software, new features and new interface improvements quickly.  And the speed demanded by a market of disruptors and startups is ever-increasing. Within this context, techniques such as agile and lean startup can help immensely to identify critical issues, bring people together in constructive forms and ensure a [...]

June 2016

Gaining the UX edge in the Australian banking economy

By | June 1st, 2016|Categories: User Design, User Experience|Tags: , , , |

In today’s Australian banking economy numerous small internet banks have appeared and they are threatening the big four bank’s market share. The main advantages for internet banks is that they don’t have the same overheads as the traditional banks who have to maintain a branch experience as well as a digital experience, nor do they have [...]

May 2016

Can Apple Pay help to save Apple Watch?

By | May 15th, 2016|Categories: Apple Pay, Fintech, Mobile payments|Tags: , , , |

Like many people, I’ve previously come to regard the Apple Watch as ugly, inconvenient and pointless. Initially I awaited its arrival with interest.  I trialed it with enthusiasm to learn how this new bit of hardware might help, and maybe even transform, my life. But over time I found that I was using it less and [...]

March 2016

My fingerprint’s been stolen! How do I reset it?

By | March 21st, 2016|Categories: Biometrics, Security|Tags: , , |

Biometric authentication using fingerprints is meant to both improve security and simplify the authentication UX  - but what happens when your fingerprint has been stolen?  How do you reset it? Fingerprint spoofing Fingerprint spoofing is not new.  It wasn't longer after the iPhone 5S was released when the first successful demonstration of how to circumvent Touch [...]