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About Anthony Voigt

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So far Anthony Voigt has created 11 blog entries.

July 2016

13 ways to conduct UX testing – and why it’s so important

By | July 26th, 2016|Categories: Software development, User Experience, User Experience testing, User testing|Tags: , |

I recently came across a story about an approach to UX testing being used by Wells Fargo which highlights the importance of experimenting with different ways to conduct UX testing. At one of its downtown San Francisco branches, Wells Fargo has set up an area called ‘Digital Express’.  This section of the branch provides customers with a series [...]

How user testing can go wrong: two case studies

By | July 15th, 2016|Categories: Software development, User testing, Websites|Tags: , , |

These days we're all under pressure to produce new software, new features and new interface improvements quickly.  And the speed demanded by a market of disruptors and startups is ever-increasing. Within this context, techniques such as agile and lean startup can help immensely to identify critical issues, bring people together in constructive forms and ensure a [...]

Payments innovation must engender trust

By | July 8th, 2016|Categories: Payments|Tags: |

The other day I was re-reading a post from last October in Bank Innovation called The Case for More Visible Payments by Philip Ryan which highlighted an important point in the looming transformation of payments capabilities: transparency. Much of the discussion in recent years about payments disruption has highlighted the potential benefit of new capabilities to [...]

May 2016

Finovate Spring 2016 – Day 2 Highlights

By | May 31st, 2016|Categories: Blockchain, Fintech, Security, Software development|Tags: , , , , |

The second day of Finovate Spring 2016 provided over 30 presentations on a range of perspectives across digital on-boarding, roboadvice, data analysis and security.  As with day 1, a common theme seemed evident:  a combination of digital self service + human interaction + artificial intelligence. I’ve previously written about a selection of Day 1 presenters; here are a few highlights from Day 2. […]

Finovate Spring 2016 – Day 1 Highlights

By | May 24th, 2016|Categories: Apple Pay, Blockchain, Fintech, Innovation culture, Mobile payments, Payments|Tags: , , |

I've just returned from Finovate's May 2016 Conference in San Jose, where a clear theme emerged:  a combination of digital self service + human interaction + artificial intelligence. From an enormous range of 71 presenters (I think one dropped out) here are a few personal highlights from  Day 1. Payment Data Systems | Akimbo Payment Data [...]

Can Apple Pay help to save Apple Watch?

By | May 15th, 2016|Categories: Apple Pay, Fintech, Mobile payments|Tags: , , , |

Like many people, I’ve previously come to regard the Apple Watch as ugly, inconvenient and pointless. Initially I awaited its arrival with interest.  I trialed it with enthusiasm to learn how this new bit of hardware might help, and maybe even transform, my life. But over time I found that I was using it less and [...]

April 2016

Fingerprint payments to be developed in time for Tokyo 2020 Olympics

By | April 19th, 2016|Categories: Biometrics, Mobile payments, Security|Tags: , |

Last week the Japanese Government announced that it would commence development of fingerprint payment technology in time for the Tokyo 2020 Olympics. The system is part of a broader strategy to increase the annual number of foreign tourists to visiting Japan to 40 million by that date. The way the system will work is that: inbound [...]

Apple Pay isn’t doomed yet. An Australian perspective on US mobile payments

By | April 12th, 2016|Categories: Mobile payments, Payments|Tags: , , |

Over the past year, the news for Apple Pay has been pretty mixed.  While the payments system has grown its footprint internationally and recorded some successes, US experience has been far from stellar. The key trend emerging is that while US consumers are happy to trial Apple Pay, ongoing usage is disappointing.  In fact, repeat usage [...]