Monthly Archives: July 2016

July 2016

13 ways to conduct UX testing – and why it’s so important

By | July 26th, 2016|Categories: Software development, User Experience, User Experience testing, User testing|Tags: , |

I recently came across a story about an approach to UX testing being used by Wells Fargo which highlights the importance of experimenting with different ways to conduct UX testing. At one of its downtown San Francisco branches, Wells Fargo has set up an area called ‘Digital Express’.  This section of the branch provides customers with a series [...]

How user testing can go wrong: two case studies

By | July 15th, 2016|Categories: Software development, User testing, Websites|Tags: , , |

These days we're all under pressure to produce new software, new features and new interface improvements quickly.  And the speed demanded by a market of disruptors and startups is ever-increasing. Within this context, techniques such as agile and lean startup can help immensely to identify critical issues, bring people together in constructive forms and ensure a [...]

Payments innovation must engender trust

By | July 8th, 2016|Categories: Payments|Tags: |

The other day I was re-reading a post from last October in Bank Innovation called The Case for More Visible Payments by Philip Ryan which highlighted an important point in the looming transformation of payments capabilities: transparency. Much of the discussion in recent years about payments disruption has highlighted the potential benefit of new capabilities to [...]