26 07, 2016

13 ways to conduct UX testing – and why it’s so important

By | July 26th, 2016|Categories: Software development, User Experience, User Experience testing, User testing|Tags: , |0 Comments

I recently came across a story about an approach to UX testing being used by Wells Fargo which highlights the importance of experimenting with different ways to conduct UX testing. At one of its downtown San Francisco branches, Wells Fargo has set up an area called ‘Digital Express’.  This section of the branch provides customers with a series [...]

15 07, 2016

How user testing can go wrong: two case studies

By | July 15th, 2016|Categories: Software development, User testing, Websites|Tags: , , |0 Comments

These days we're all under pressure to produce new software, new features and new interface improvements quickly.  And the speed demanded by a market of disruptors and startups is ever-increasing. Within this context, techniques such as agile and lean startup can help immensely to identify critical issues, bring people together in constructive forms and ensure a [...]

8 07, 2016

Payments innovation must engender trust

By | July 8th, 2016|Categories: Payments|Tags: |0 Comments

The other day I was re-reading a post from last October in Bank Innovation called The Case for More Visible Payments by Philip Ryan which highlighted an important point in the looming transformation of payments capabilities: transparency. Much of the discussion in recent years about payments disruption has highlighted the potential benefit of new capabilities to [...]

29 06, 2016

PropTech: Home Loan Innovation

By | June 29th, 2016|Categories: Fintech, Home loans, User Experience|Tags: , |0 Comments

On Thursday 23rd June, I attended an ‘Open Mic’ session at a local FinTech innovation space. Established to help up and coming innovators harness their ideas and secure access to investor funding, the innovations coming out of these spaces are important to watch. Given Australian’s love of residential property, it is no surprise that the home [...]

1 06, 2016

Gaining the UX edge in the Australian banking economy

By | June 1st, 2016|Categories: User Design, User Experience|Tags: , , , |0 Comments

In today’s Australian banking economy numerous small internet banks have appeared and they are threatening the big four bank’s market share. The main advantages for internet banks is that they don’t have the same overheads as the traditional banks who have to maintain a branch experience as well as a digital experience, nor do they have [...]

31 05, 2016

Finovate Spring 2016 – Day 2 Highlights

By | May 31st, 2016|Categories: Blockchain, Fintech, Security, Software development|Tags: , , , , |1 Comment

The second day of Finovate Spring 2016 provided over 30 presentations on a range of perspectives across digital on-boarding, roboadvice, data analysis and security.  As with day 1, a common theme seemed evident:  a combination of digital self service + human interaction + artificial intelligence. I’ve previously written about a selection of Day 1 presenters; here are a few highlights from Day 2. […]

24 05, 2016

Finovate Spring 2016 – Day 1 Highlights

By | May 24th, 2016|Categories: Apple Pay, Blockchain, Fintech, Innovation culture, Mobile payments, Payments|Tags: , , |2 Comments

I've just returned from Finovate's May 2016 Conference in San Jose, where a clear theme emerged:  a combination of digital self service + human interaction + artificial intelligence. From an enormous range of 71 presenters (I think one dropped out) here are a few personal highlights from  Day 1. Payment Data Systems | Akimbo Payment Data [...]

15 05, 2016

Can Apple Pay help to save Apple Watch?

By | May 15th, 2016|Categories: Apple Pay, Fintech, Mobile payments|Tags: , , , |0 Comments

Like many people, I’ve previously come to regard the Apple Watch as ugly, inconvenient and pointless. Initially I awaited its arrival with interest.  I trialed it with enthusiasm to learn how this new bit of hardware might help, and maybe even transform, my life. But over time I found that I was using it less and [...]